Terms and Conditions
1. INTRODUCTION
The following Terms and Conditions regulate your rights and obligations with respect to the use of the GALAPP App that you downloaded or installed on your mobile device and the service that is provided through the GALAPP App.
By installing or downloading the GALAPP App you agree:
1) Use the GALAPP App exclusively for the purposes stipulated in the Terms and Conditions and the present and future legal and regulatory standards that are applicable to the use of the services provided by the GALAPP APP and by Google Play for Android.
2) Use the App exclusively for private and personal purposes that are related to the services that GALAPP offers you.
3) That the entry and use of the GALAPP App is the responsibility of you and of each of the users of the GALAPP App.
These Terms and Conditions constitute a legal and binding agreement between GALÁPAGO AGROCONSULTORES SAS and you. Your use of the software, content and services provided by the GALAPP App are excluded and will not interfere with other services that GALÁPAGO AGROCONSULTORES SAS may provide you under any other agreed written arrangement. By downloading and installing the GALAPP App, on any of your mobile devices, including, but not limited to cell phones, tablets and any other device with Android operating systems, you are stating that you know, understand and accept these Terms and Conditions.
2. CONDITIONS OF USE
The GALAPP APP is a tool developed by GALÁPAGO AGROCONSULTORES SAS for users in the agricultural industry to capture information on their production units and, as a user, is limited to uploading the information on the forms from their mobile device. It does not commit GALÁPAGO AGROCONSULTORES SAS, under any circumstances, to be responsible for it. GALÁPAGO AGROCONSULTORES SAS podrá enviar a través de la APP GALAPP información, promociones, comunicaciones que mencionen productos de terceros con quien GALÁPAGO AGROCONSULTORES SAS maintains a commercial relationship for the purpose of the GALAPP APP.
You may not and will not permit third parties on your behalf to (i) make and distribute copies of the App, (ii) attempt to copy, reproduce, alter, modify, transfer, exchange or translate the App, or (iii) create derivative works of the App. or of any kind on your behalf.
GALÁPAGO AGROCONSULTORES SAS offers the GALAPP App for free through Google Play for Android, in order to provide a quality service to all its customers and all field users who may benefit from it. GALÁPAGO AGROCONSULTORES SAS reserves the right to modify or withdraw the application, or make the App a payment, as well as the products or services offered, in accordance with these terms, at any time and for any reason. The GALAPP App may have different sections or functionalities, some with restricted or limited access, due to whether or not you have acquired some of the services offered by GALÁPAGO AGROCONSULTORES SAS GALÁPAGO AGROCONSULTORES SAS is not obliged to allow access to all the content and functionalities of the GALAPP App, nor does it guarantee or be responsible for permanent access to the content and functionalities of the App. In the same way, the content and functionalities may be modified, changed, deleted, or new functionalities added to repair or improve the service, or temporarily or permanently disable the App at any time, without implying prior notice to you. The GALAPP App allows you to enter personal data, information and content that may be visible in it, and to which GALÁPAGO AGROCONSULTORES SAS and its employees may have access. You are fully responsible for all information and content inserted or published by you on or through the App.
GALAPP will in no case be responsible for the information or content that you or another user of the GALAPP App inserts or publishes in it. The information inserted or published by you in or through the GALAPP App, will have the treatment contemplated in the Privacy Policies of GALÁPAGO AGROCONSULTORES SAS that are an integral part of these Terms and Conditions, and will be handled with the appropriate security and confidentiality measures. of this type of data and the services to be provided through the application. You acknowledge that the terms of your agreement with your applicable mobile carrier will still apply when using the Application. You may be charged charges from your mobile internet provider for access to network connection services during your connection while accessing the application or any third party charges. You accept responsibility for any charges that may arise. _cc781905-5cde-3194-bb3bcf-158ba
If you are not the bill payer of the mobile phone or handheld device used to access the Application, it is assumed that you have received the Bill Payer's permission to use the Application.
3. PROHIBITED USES
By installing or downloading the GALAPP App, you agree to use the GALAPP App in a diligent, lawful manner and agree NOT TO DO any of the following:
1) Engage in any activity that interferes or interrupts the services or the servers and networks connected to them or use any type of technological tool or device that may overload, deteriorate, disable or generate damage to the servers and technology that prevents users of the GALAPP App use it in the desired way.
2) Violate, circumvent, delete, manipulate, or by any procedure alter the technological protection measures of the GALAPP App.
3) Reproduce, adapt, translate, duplicate, copy, sell, resell, license, distribute, market, modify, decompile, disassemble, violate technological security measures or reverse engineer the GALAPP App for any purpose, neither by itself nor through third parties.
4) Reproduce, duplicate, copy, represent, transform, modify, adapt, communicate to the public, sell, license, resell, distribute, market, by any means or procedure; nor use on another website, mobile or any computer or digital environment, the content of the GALAPP App.
5) Compile, collect or process in any way the personal data of the users of the GALAPP App and any other information that is included in the GALAPP App, either manually or through any technological means, including the use of robots, spiders or any other manual or automatic device or process for retrieving, indexing, or extracting data and information.
6) Use, by itself or through an intermediary, the personal data or any other type of information found in the GALAPP App for commercial or non-commercial purposes, including but not limited to uses such as: distribute, reproduce, copy, transmit, issue, modify, transform, communicate to the public, make reports, create a database, sell, license, rent, send unsolicited messages or spam, and regardless of its purpose, without the prior and express authorization of part of GALAPP.
7) . Defame, abuse, harass, stalk, threaten or in any way violate the legal and fundamental rights of GALÁPAGO AGROCONSULTORES SAS and other users of the GALAPP App, including copyright and other intellectual property rights.
8) Transmit or make available in relation to the GALAPP App any computer code, file or program that may or is intended to cause computer damage or hack the operation of any hardware, software, or telecommunications equipment or any other real or potential purpose harmful, harmful or invasive.
9) Infringe copyright or any other intellectual property right of GALÁPAGO AGROCONSULTORES SAS _cc781905-5cde-3194-bb3b_bad5cf58d_ any user of App GALAPP, with any of their performances within it.
10) Use the contents of the GALAPP App, for purposes or effects contrary to these Terms and Conditions, the law, morality, generally accepted good customs and or public order. In case of observing the occurrence of any of the acts listed above, GALÁPAGO AGROCONSULTORES SAS reserves the right to carry out the investigations it deems pertinent and initiate the corresponding legal actions before the competent authorities.
4. AUTHORIZATIONS
When you insert or publish any information or content in the GALAPP App, you authorize GALÁPAGO AGROCONSULTORES SAS to collect, store and process the data entered by you in the Galápp app. You also authorize GALÁPAGO AGROCONSULTORES SAS to send information about the contracted products, evaluate the quality of our products and services or know the needs of the Market, send commercial, advertising or promotional information about the products and/or services. You authorize GALÁPAGO AGROCONSULTORES SAS to contact you for the purposes listed here by email, postal mail, through the GALÁPP APP and/or by telephone.
You acknowledge and accept that the GALAPP App will use geopositioning and geolocation systems that will allow you to identify your location through GPS positioning, to improve the experience and quality of the service. Likewise, you acknowledge and accept that computer tools for automatic data collection, including cookies, may be used to store the information derived from your use of the App in order to improve the service, facilitate the legitimate flow of information and allow validations that allow you to access its different functionalities. You grant GALÁPAGO AGROCONSULTORES SAS an authorization for the processing of your personal data, by itself or through third parties that contribute or execute actions necessary for the provision of services, their improvement, quality monitoring or validation, including: data about your geo -positioning or geo-location; the data that you provide through the App, including but not limited to, full name, age, nationality, gender, identification number, address, email; agronomic data, zootechnical data, commercial data, among others and the data that is collected by computer tools for automatic data collection, including cookies. You authorize GALÁPAGO AGROCONSULTORES SAS to use this information for academic and/or commercial purposes. This authorization for the processing of personal data will remain in force even after you decide not to use the App and until you send a communication to GALAPP informing your decision to revoke this authorization for the processing of personal data through the channels established in the GALAPP Privacy Policies.
Likewise, you state that you have been previously informed through the terms and conditions that you accepted when downloading this application, about the effects and scope of this authorization in accordance with the provisions and in compliance with the regulations on personal data protection ( Law 1581 of 2012, Regulatory Decrees 1377 of 2013 and 886 of 2014 and others that modify, replace and/or add).
GALÁPAGO AGROCONSULTORES SAS, as data controller, can be contacted for all relevant matters by calling 3153909979 or by email at info@galapagoagro.co
5. TERMINATION
GALAPP can terminate the use of the application at any time and with immediate effect by means of a simple notification
In the event of termination, the rights and licenses granted will terminate and you must stop using the Application.
6. PROPERTY RIGHTS AND LICENSE
All the design and information contained in this application are the property of GALÁPAGO AGROCONSULTORES SAS. All trademarks, copyrights, database rights and other intellectual property rights of any nature are the property of GALÁPAGO AGROCONSULTORES SAS. Its source code is owned directly by GALÁPAGO AGROCONSULTORES SAS.
7. CHANGES TO THESE TERMS AND CONDITIONS OF USE
GALÁPAGO AGROCONSULTORES SAS reserves the right to modify the terms and conditions of this document without prior notice to the user. The modifications will take effect as soon as they are published to the public. It is the user's duty to know the terms and conditions of use, as well as the modifications made to the terms and conditions of use, and if they do not agree, suspend the use of the GALAPP and suspend its use.
8. LIABILITY AND INDEMNIFICATION
Except as otherwise expressly stated herein, the GALAPP APP, all content therein, and all services offered in connection with the GALAPP APP are provided "as is" and, to the extent Permitted by current law, GALÁPAGO AGROCONSULTORES SAS. - disclaims all warranties of any kind in connection therewith, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. in addition, GALAPAGO AGROCONSULTORES SAS. does not warrant that your use of the GALAPP APP, or the operation or performance thereof, any component thereof, or any service offered in connection therewith, will be uninterrupted or error-free; that defects in the APP will be corrected; or that the APP or server does not have viruses or other harmful elements. Although GALÁPAGO AGROCONSULTORES SAS strives to provide current, accurate and reliable information in the APP, it does not guarantee or make any representation regarding the accuracy, reliability or any use of information in the APP. You acknowledge by using the GALAPP APP that:
1) Your use of the APP is at your sole risk;
2) you assume full responsibility for all costs associated with maintenance or necessary repairs to any equipment you use in connection with your use of the GALAPP APP and
3) that GALAPAGO AGROCONSULTORES SAS. will not be liable for any damage of any kind related to the use or inability to use the GALAPP APP, including, without limitation, direct, indirect, special, compensatory or consequential damages, lost profits and loss or damage to property, even if GALÁPAGO AGROCONSULTORES SAS has been notified of the possibility of such damages. You agree to indemnify and hold harmless GALAPAGO AGROCONSULTORES SAS and all third parties that appear or are related in the GALAPP APP from all claims, damages, costs and expenses, including attorneys' fees, arising from the use of the APP or related to she.
GALAPAGO AGROCONSULTORES SAS. They are not responsible for failures presented by the cell phone operator used. The information contained by third parties in the application.
9. APPLICABLE REGULATION
The products and services contained in the GALAPP App will have the following applicable legislation and regulations:
These Terms and Conditions.
The rules contained in the website of GALÁPAGO AGROCONSULTORES SAS–
The regulations and contracts of the products and services of GALÁPAGO AGROCONSULTORES SAS.
Colombian legislation
Privacy Policy
PLEASE READ THESE PRIVACY POLICIES CAREFULLY, SINCE THEY CONTAIN IMPORTANT INFORMATION ABOUT THE CONDITIONS AND CLAUSES ON THE HANDLING OF INFORMATION, AS WELL AS THE OBLIGATIONS AND LEGAL AND REGULATORY PROVISIONS RELATED TO THE USE OF THE GALÁPP APPLICATION._cc781905-5cde-3194- bb3b-136bad5cf58d_
GALAPP is a mobile application, available at www.galapagoagro.co , in the Google Play Store and in the App Store soon, that allows Users to capture all the relevant information of their agricultural companies through an APP._cc781905-5cde- 3194-bb3b-136bad5cf58d_ The User accepts that he is entering into a binding contract with the company GALÁPAGO AGROCONSULTORES SAS (hereinafter GA).
GA is committed to protecting users' information. Therefore, GA respects and protects Users' data to guarantee proper compliance with Law 1581 of 2012 and Decree 1377 of 2013, which develop the constitutional right of all people to know, update and rectify the information that has been collected about them in databases, and the other rights, freedoms and constitutional guarantees referred to in article 15 of the Political Constitution; as well as the right to information enshrined in article 20 of the same. The user who uses and enjoys GALAPP must know and accept the following Privacy Policies (“Privacy Policies”).
The person who logs in, connects, accesses or uses the GALAPP app acknowledges that the terms constitute a binding and enforceable legal contract between said person and GA.
DEFINITIONS
Holder: Each of the natural persons with whom the personal data is related, may be the users of GALAPP.
Data Personal: Set of information that can be related to one or more natural persons.
Sensitive Data: Sensitive data is understood to be that which affects the privacy of the Holder or whose improper use may generate discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical convictions, membership in trade unions, social, human rights organizations or that promote the interests of any political party or that guarantee the rights and guarantees of opposition political parties, as well as data related to health, sexual life, and biometric data.
Data Processing (or “Processing”): Any operation or set of operations on personal data, such as the collection, storage, use, circulation or deletion.
Responsible for the Treatment: Natural or legal person, public or private, that by itself or in association with others, decides on the database and/or the Treatment of the data.
Responsible for the Treatment: Natural or legal person, public or private, that by itself or in association with others, carries out the Treatment of personal data on behalf of the Responsible for the Treatment.
Database: Organized set of personal data that is subject to Treatment.
2. POLICY OF TREATMENT OR HANDLING OF PERSONAL DATA
GA requires the free, prior, express and informed consent of the Holder of the personal data for the treatment of the same, except in the cases expressly authorized by law. Said authorization will be granted by: the Holder, who must sufficiently prove his identity, according to the conditions indicated by GALAPP; or successors, guardians, representatives or attorneys-in-fact of the owner, who must prove such quality, representation or empowerment
The user expressly authorizes GA to manage the personal data entered in the GALAPP APP as follows:
(i) GA can access the personal data entered into the application by the User (ii) Update and rectify the information against partial, inaccurate, incomplete, fractional, misleading data, or those whose treatment is prohibited or has not been been authorized. (iii) Request proof of the authorization granted (iv) Submit complaints to the competent authority for infractions in accordance with the provisions of current regulations. (v) Revoke the authorization when the current legal principles and regulations are not complied with. (vi) Refrain from answering questions about sensitive data.
The User authorizes GALAPP to use, transfer to third parties, store and use the User's personal information in order to improve the service on the Platform.
GA, is domiciled in the city of Bucaramanga, at Cra 31 # 51-31. The data treatment policy, as well as the Terms of Use and the Privacy Policy can be found on our website https://www.galapagoagro.co/terminos-y-condiciones _cc781905- 5cde-3194-bb3b-136bad5cf58d_
3. AUTHORIZATION OF THE HOLDER FOR DATA PROCESSING
GA will obtain the authorization through different means, including the physical document, email, web page, GALAPP or in any other format that allows evidence that the Information Treatment Policy was disclosed and that the owner authorizes the Treatment of your personal data.
GA may deliver the information of the Data Owners to the following:
To the Owners of the data, their heirs or representatives at any time and through any means when they request it from GA.
To the judicial or administrative entities in the exercise of functions that raise any requirement to the GA so that the information is delivered.
To third parties that are authorized by any law of the Republic of Colombia.
To third parties to whom the Data Owner expressly authorizes to deliver the information and whose authorization is delivered to the GA.
The Holder's Authorization will not be necessary in the following cases:
Information required by a public or administrative entity in the exercise of its legal functions or by court order.
Data of a public nature.
Cases of medical or health emergency.
Treatment of information authorized by law for historical, statistical or scientific purposes.
Data related to the Civil Registry of Persons.
The Holders of the personal data may at any time revoke the authorization granted to GA for the Processing of their personal data or request their deletion, as long as it is not prevented by a legal or contractual provision by sending an email to serviciosalcliente@galapagoagro .co
4. PURPOSES AND USE OF PERSONAL DATA
GA in the development of its corporate purpose and its relationships with employees, customers, suppliers, creditors, strategic allies, subsidiaries, distributors, among others, collects data that is limited to personal data that is pertinent and adequate for the following purposes:
Develop administrative, human resources, payroll and internal management activities of the GA.
Establish consolidated and updated customer information.
Develop commercial, promotional, advertising and informative activities.
Create a close knowledge of your customers and third parties for segmentation, marketing and sales activities.
Contact the Holders to monitor and evaluate the quality of our products and services.
Develop supplier management activities, including billing, commercial management and collections.
Improve the User experience on the Platform
Know the preferences of the Users and the general trends in the Platform
Allow the general operation of the Platform.
Customize the User experience on the Platform.
Provide registered Users with certain information and available services.
In relation to the above purposes, GA may:
Obtain, store, compile, exchange, update, collect, process, reproduce and/or dispose of the partial or total data or information of the Owners of the personal data.
Classify, order and segment the information provided by the Data Owner.
Compare, verify and validate the data obtained in due form with credit risk centers with which they have commercial relations.
Extend the information you obtain, under the terms of the Law, to the companies with which you contract the services of collection, storage, management and Treatment of your Databases, prior to the due authorizations and legal requirements that are necessary in this regard.
5. RIGHTS OF THE DATA HOLDERS
Know, update, rectify and consult your Personal Data at any time regarding the data that you consider partial, inaccurate, incomplete, fractioned, those that lead to error or those whose Treatment is expressly prohibited or has not been authorized.
Request proof of authorization granted to GA at any time
Be informed by GA of the use that has been given to Personal Data, upon request.
Consult the available control and security mechanisms and request specific related information.
Request the deletion of any data and/or revoke the authorization when you consider that GA has not respected your constitutional rights and guarantees, or simply when you wish to do so.
Present before the Superintendence of Industry and Commerce the complaints that you consider pertinent to assert your right to Habeas Data against GA.
6. DUTIES OF GA AS RESPONSIBLE FOR THE TREATMENT
GA acknowledges that the Personal Data is the property of its Owners and that only they can decide on it. In accordance with the foregoing, GA assumes the following duties in its capacity as data controller:
Have the channel to obtain express authorization from the Holder to carry out any type of data processing.
Request and keep, under the conditions provided in the Personal Data Protection Law, a copy of the respective authorization granted by the Holder.
Clearly and expressly inform Data Holders of the Treatment to which they will be subjected and the Purpose of said Treatment by virtue of the authorization granted.
Guarantee the Holder of the information, at all times, the full and effective exercise of the right of habeas data.
Provide the Person in Charge of the Treatment, as the case may be, only data whose treatment is previously authorized in accordance with the provisions of the Personal Data Law.
Inform the rights that all Holders have with respect to their data.
Maintain and ensure the security of the Personal Data records stored to prevent their deterioration, loss, alteration, unauthorized or fraudulent use
Periodically and timely update and rectify the data, each time the Owners of the same report news or requests.
Inform the identification, physical and/or electronic address and telephone number of the person or area that will have the quality of Data Controller.
In case there are substantial changes in the content of this Information Treatment Policy which may affect the content of the authorization that the Owner has granted to the COMPANY, the COMPANY will notify you in a timely and efficient manner of the changes before or at the latest when implementing the new policies.
Information received from Users
7. GA MAY COLLECT TWO TYPES OF DATA AND INFORMATION
7.1 Non-Personal Information: This is anonymous and non-identifiable information ("Non-Personal Information"). GA does not know the identity of the User who enters the Platform for the first time without logging in or registering as a User. Non-personal information is classified into technical information and behavioral information, as detailed below:
7.1.2 Technical information
Operating system type (IOS, Android, Windows, Linux, etc.)
Browser type (Explorer, Firefox, Chrome, Safari, etc.)
Screen resolution (for example 800 x 600, 1024 x 768, etc.)
Keyboard and browser language (for example, English)
IP Address.
Cell phone configurations, settings and any other technical data or similar information.
7.1.3 Behavior information
Links that the User uses while browsing the Platform.
Information related to the User's activities on the Platform, such as the date of entry, time the page is accessed, duration of the visit to the page, among others.
Any information about behavior on the Platform.
7.1.4 Location information:
If the User allows the Platform to access location services through the permission system used by the mobile operating system, GA may also collect the exact location of the User's device or the approximate location of the IP address.
7.1.5. Usage and Preference Information:
We collect information about the User and Platform visitors when they interact with the Services, expressed preferences and selected settings. In some cases GA does this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
7.1.6. Device Information:
We may collect information about User's mobile device, including, for example, hardware model, operating system and version, file and software names and versions, preferred language, unique device identifier , advertising identifiers, the serial number, device movement information and mobile network information.
7.1.7. Registry information:
When the User interacts with the Services, GA collects server logs, which may include information such as device IP addresses, dates and times of access, GALAPP APP functions or pages visited, GALAPP APP crashes and other user activity. system, browser type, and the third-party site or service you were using before interacting with our Services.
7.2 Personal Information: It is individually identifiable information ("Personal Information") that identifies the User and is private. The Personal Information collected by GA consists of the personal data voluntarily entered by the User:
7.2.1 Profile Configuration. The User creates a profile within the Platform by entering the current email, a password, which must be handled confidentially.
7.2.2 Information for the Service: The registered User, when requesting a service from GA, will enter the information to execute it himself, such as address and telephone number, said information will be handled confidentially.
8. COLLECTION OF USER INFORMATION
There are four moments in which GA receives the information:
8.1 At the time of registration in the GALAPP APP.
8.2 When the User searches for information in the Price Finder
8.3 When the User uploads information about his agribusiness on the Platform for the provision of the service.
9. ADVERTISEMENTS
Users accept that GA may use their contact information in order to inform them about Offers or Promotions that may interest them and, with their prior authorization, send advertisements and other marketing material, transmitted to the email address provided by the User. .
The User can unsubscribe from the marketing material delivery service at any time by sending a notification by mail that the advertising was sent. It is clarified that GA is not responsible for the content of said advertisements and the products delivered or services provided by third parties.
10. Cookies and information storage Local
When accessing or using the Platform, GA may use technologies such as "cookies" (or similar technologies), which store certain information on the computer or cell phone ("Local Storage") and that allow the automatic activation of certain features and the best use of the service.
The cookies used in the service are created per session, they do not include any information about the User, except the session password, which is deleted at the end of the Platform session (generally after 24 hours). ). Most browsers allow you to delete cookies from your hard drive, accept cookie blocking, or receive a warning before a cookie is stored. To delete or disable the Local Storage option, the User must use the configuration option according to the specific instructions provided by the technology provider. However, if the User blocks or deletes cookies, the User's online experience may be limited.
GA uses certain third-party cookies each time the User visits the GALAPP APP or when they visit other websites that use similar cookies without altering the Platform service. Third-party cookies are stored only as non-personal information, such as the history of web pages visited, the duration of your browsing, etc.
11. CHANGES AND CANCELLATION OF REGISTRATION
The User may request GA to change, add, correct or delete any information contained in his personal profile. GA will previously inform the User of the cost or other implications that are caused to make the change or modification.
Likewise, the User can cancel their GA registration at any time or deactivate the account. GA may store the information for a maximum period of 3 years without using it solely for the purpose that in case the User wants to reactivate the account, the information can be recovered. GA affirms that the information will not be used for any purpose, only for the reactivation of the account when the user authorizes it.
12. CONFIDENTIALITY
All information received by the User will be handled and maintained with absolute discretion and subject to the strictest confidentiality and will not be disclosed or used by GA for purposes other than those strictly mentioned in the Policies. The confidentiality of the information will be continuous and even after the termination of the service.
13. Security
GA anticipates, cares for and maintains the security of Users' information. GA tries to prevent unauthorized third parties from accessing the Platform through standard industry technologies and internal procedures, including through the use of symbols and encryption mechanisms. However, GA does not guarantee that unauthorized access will never occur.
14. Changes to the Privacy Policy
Any information of the User is regulated by the Terms and Conditions and Privacy Policies of the Platform, GA reserves the right to modify them at any time, for which the User is recommended to visit this page frequently. In the event of any material change, GA will endeavor to post notice of such change on the Platform.
Any changes in the Privacy Policy will take effect from the "last update" and the continued use of the service by the User on the date of the last revision will constitute acceptance of them.
15. Attention to queries, requests, complaints and claims
Every holder or successor in title of Personal Data has the right, free of charge, to make inquiries and requests to the GA to know, update, rectify, delete information and revoke the authorization or to make requests, complaints and claims regarding the Treatment that GA gives to the information. .
The Holders can contact the Administrative area responsible for handling requests, complaints and claims through the email service alcliente@galapagoagro.co
The query must be addressed to the name of the Administrative Area, with the full name of the Holder, the description of the query, request, petition, complaint or claim, residence address, contact telephone number and email. The owner of the information must present and/or attach the following documents:
If it is the Holder: Valid identity document.
If it is the successor in title: Valid identity document, Civil Registry of Death of the Holder, Document that proves the capacity in which he acts and the number of the identity document of the Holder.
If it is a legal representative and/or proxy: Valid identity document, Document that proves the quality of Legal Representative and/or proxy of the holder and the number of the identity document of the Holder
In the event that the consultation is incomplete, GA will request the interested party to correct the faults within five (5) days following receipt of the claim. After two months from the date of the request, without the applicant submitting the required information, it will be understood that the claim or petition has been withdrawn.
The query will be answered within a maximum term of ten (10) business days counted from the filing date. When it is not possible to attend the query within said term, the reasons for the delay will be informed, and the date on which your query will be attended, which in no case may exceed five (5) business days following the expiration of the first term. .
16. Revocation of the authorization and/or deletion of the data
Any holder or successor in title of Personal Data has the right to request GA the total or partial elimination of their Personal Data. For this, the procedure established in the previous point of this document will be followed.
The deletion of Data will operate and will be final as long as the same: (a) are not being treated in accordance with the provisions of current legislation, (b) are no longer necessary for the purpose for which they were collected or, (c ) the period of time required to fulfill the purpose for which they were collected has been exceeded.
GA may deny the deletion when: (a) The Owner has a legal and/or contractual duty to remain in the database; (b) The deletion of the data hinders judicial or administrative actions in progress.
17. Privacy of information
GA is committed to protecting the information of the Holders. Therefore, it respects and protects personal data in accordance with the current laws of Colombia and regulations that regulate the handling and privacy of information and data protection, Law 1266 of 2008, which is in accordance with public order.
18. VALIDITY
These Information Treatment Policies are effective as of March 1, 2019 and the Databases that contain the information of the Holders will be valid for 10 years, extendable for equal periods.
19. GENERAL
In the event of any dispute between the User and GA in relation to the Terms and Conditions and Privacy Policies, the parties undertake to bring the differences before the Arbitration Court of Colombia and accept that said courts are the competent ones at the time of resolving litigation of such claims. Colombian laws govern the Terms and Conditions, as well as any claim that may arise between the User and the Platform, regardless of the provisions on conflicts of law.
20. CONCERNS OR DOUBTS OF USERS
If you have any questions (or comments) about the Privacy Policy, the User can send an email to the following address: serviciosalcliente@galapagoagro.co, GA will respond as soon as possible.
21. NOTIFICATION AND CONTACT DETAILS OF GA
GA is located at the following address and the contact details are as follows, the foregoing for the purposes of being notified of any judicial act or of any kind.
Address Cra 31 # 51 – 31, Bucaramanga, Santander
Phone +57 350 4460479
Last Update: July 1, 2021